Watch Service

Like any precision instrument, a watch requires regular servicing to maintain its performance and appearance. Tenenbaum Jewelers has over 40 years of experience with the service and repair of luxury timepieces. We invite you to bring your watch in for anything from a simple battery change to a complete restoration. When you entrust your watch to Tenenbaum, you are preserving it for years to come.

Maintenance & Cleaning

A full service of your timepiece is a detailed inspection and cleaning and is recommended every 4-5 years. This includes checking the movement and gaskets, hands, crowns and crystals and cleaning the case and bracelet.

Polishing

Polishing your watch can return much of its original sheen. Since the polishing process removes a thin layer of metal, we recommend polishing a watch only a few times in the lifetime of your timepiece.

Battery Replacement

We are happy to replace the battery in any quartz movement watch. While a battery change often fixes a non-functioning watch, there are other possible causes such as a damaged movement, circuit replacement, or a leaking battery.

Bracelet Sizing & Watch Straps

You are welcome to bring your timepiece in for a fitting and adjustment. If links are removed, they will be returned to you for future use.

We can also special order watch straps to fit any watch.

Our Step-By-Step Watch Service Process

1. Dedicated Appointment

A member of our team will examine your timepiece, listen to what you want to accomplish, and recommend available options. We will also carefully document and photograph your pieces’ current condition.

Appointments are recommended, but walk-ins are always welcome.

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2. Professional Assessment & Estimate

Our trusted watchmakers will evaluate your watch to determine the recommended service or repair. Watchmaker evaluations require a minimum of 3-4 weeks.

Once the watchmaker has diagnosed the scope of your watch service, our team will provide a detailed estimate via email and text. Once you have reviewed and approved the estimate, we will begin the work. No repair will proceed without your authorization.

3. Service Begins

Most approved watch services are completed within 6-8 weeks
after estimate approval, depending on the complexity of the service and the availability of replacement parts.

4. Final Quality Review

Before your piece is returned to you, it undergoes a final inspection to confirm that the approved work has been completed properly and meets the highest standards for craftsmanship, finish, and functionality.

5. Pickup & Personal Review

We will notify you by email and text message when your piece is ready. At pickup, a member of our team will review the completed work with you and answer any questions you may have about care, wear, or ongoing maintenance.