Frequently Asked Questions
Where are you located?
We are located at 4310 Westheimer Road, just inside Loop 610 between River Oaks Shopping District and Highland Village. We are in the same shopping center as Bosscat Kitchen and Eloise Nichols.
What are your store hours?
We are open Monday – Saturday, 10 am – 5 pm; closed Sunday.
Do you do repairs?
Yes! We have three master jewelers on staff that can handle most repairs on-site. If we are unable to repair your item at our Houston location, we have relationships with esteemed workshops all over the world and will ensure your piece is in the most capable hands. Every piece that comes through Tenenbaum is repaired with care to its original state.
Do you do appraisals?
Absolutely! We have two GIA-accredited gemologists on staff who have experience appraising contemporary, estate and antique jewelry. We offer appraisals on any item purchases from Tenenbaum Jewelers. We also do insurance appraisals on jewelry not purchased from us. If you are interested in selling your jewelry, please contact us at 713-629-7444.
How do I sell or trade-in my jewelry?
The process to sell or trade your jewelry is simple. One of our buyers will evaluate your jewelry, and based on the market conditions at the time, we will make you an offer for both cash and store credit. While we are happy to pay cash, we recommend trading in your jewelry for store credit. This value tends to be 25-30% higher, and any store credit is applied before taxes. Please contact us to make an appointment.
Do I need to make and appointment to sell or trade-in my jewelry?
If you plan to sell or trade-in your jewelry, we highly recommend you make an appointment. We do accept walk-ins, but we cannot guarantee that a buyer will be available to evaluate your jewelry without an appointment.
Why should I buy estate jewelry?
Estate jewelry is another way of saying pre-owned. Most of our jewelry is part of the secondary market and as such, it is not sold at retail prices. Jewelry that is part of a designer’s current collection can often be found at Tenenbaum Jewelers for as much as 50% off the retail price. We also pride ourselves on our unique selection. Many of our pieces are one-of-a-kind, and could not be found anywhere else. Chances are you won’t see someone else wearing the same amazing Art Deco or Edwardian ring you purchased from Tenenbaum.
Is any of your jewelry new?
Yes! We do have select items in our store that are brand new, including Deakin & Francis men’s cufflinks and jewelry, select collections of David Webb, gorgeous Italian gold jewelry by Antonio Papini and more.
Where does your jewelry come from?
We are an estate jeweler, which means the vast majority of our jewelry is pre-owned. Estate doesn’t necessarily mean it is old, as we carry jewelry from antique to modern. We purchase from the public, at industry shows across the U.S. and from a variety of sources all over the world.
Do you design custom jewelry?
Yes! Our wonderful jeweler Jason is a Houston legend and does amazing custom work.
Do you offer a guarantee or warranty on jewelry?
All of our jewelry is sold in “as is” condition, but you can be confident that every piece that comes through Tenenbaum is cleaned and restored with care as close as possible to its original state. On our website, we strive to describe each item to the best of our ability. If we state a piece is signed by a specific designer, or from a specific time period, we have taken every precaution to ensure that it is the case. We do not offer any formal guarantee or warranty on our jewelry, but we stand behind its quality.
Do you offer a guarantee or warranty on watches?
Every watch in our showroom is fully serviced before being displayed, but if there are any mechanical issues within one year of the purchase date, we will cover the expenses necessary to get it back to working condition.
What are your shipping policies?
Any items from Tenenbaum are shipped overnight and are covered under our insurance policy. Costs will depend on the destination, value of the package, and the carrier chosen.
I don't live in Houston. Can you help me?
Absolutely. We work with clients all over the world and we are happy to ship our product anywhere. If you live outside the state of Texas, you are tax exempt from any purchases at Tenenbaum Jewelers.
Do I have to pay sales tax?
If you live in the state of Texas, our tax rate is 8.25%. If you live outside of the state and would like us to ship jewelry to you, you are not responsible for Texas sales tax.
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