Return Policy

IN-STORE PURCHASES

No refunds. Items may be returned for store credit only within 7 days of the purchase date; store credit valid for 1 year. Items must be returned in their original state. No items will be accepted in the event of any damage caused by, including but not limited to, application of testing acids, attempts to clean item, distortion, breakage, modifications, loss of stones or other parts. No refunds or credits will be made on insurance, shipping or any additional fees including but not limited to, packing fees, custom work, special orders, appraisals, etc. The venue of this transaction, regardless of the actual location or receipt of payment and delivery of the merchandise is Houston, Harris County, Texas.

 

WEBSITE / PHONE PURCHASES

If your purchase does not meet your expectations, you may exchange or return it for a refund to original method of payment within 3 days of receipt. All items ship with a security tag attached. Removal of this tag voids exchange/return. If you wish to initiate an exchange or return, please contact us via email prior to return. Items must be returned in their original state. No items will be accepted in the event of any damage caused by, including but not limited to, application of testing acids, attempts to clean item, distortion, breakage, modifications, loss of stones or other parts. No refunds or credits will be made on insurance, shipping or any additional fees including but not limited to, packing fees, custom work, special orders, appraisals, etc. The venue of this transaction, regardless of the actual location or receipt of payment and delivery of the merchandise is Houston, Harris County, Texas.